Content Marketing - Understanding the Why and How

What is content marketing? Content marketing is using relevant and valuable information to attract potential customers to you. This information will not only attract but, if done correctly, will engage your target audience and drive profitable action to your business.

I'm always amazed at the looks and responses I get when I'm speaking to a client and I explain to them they need more content. I'm then almost always questioned "why?"

Think of content as a way of interacting and communicating with your customers without selling.

Need proof it works? Think of an article you read that captured your attention and really engaged you. Did you look to see who the writer was? Were you interested in the company that they worked for and the products or services that they offered? If they were using the skills of content marketing, I can almost guarantee you did.

A great article can market your product or service in a way that the consumer is not interrupted. You are using that article to educate your consumer and create an awareness on information that is important to them. This makes your potential buyer more intelligent.

A successful content marketing strategy will deliver consistent valuable information to your target market, when this strategy works you turn the consumers you have targeted into buyers.

Look, it's no secret that consumers are tired of traditional marketing. This is why you see a rush to social media and permission based marketing rather than intrusive marketing that doesn't allow consumers to make the choice of when they want to be marketed to. Why do you think consumers skip commercials, tear out magazine advertisements, and turn on online ad blockers? Because they are taking back control and they will decide when they want to be marketed to.

As a business, you have to be smarter in your marketing efforts and this includes writing content that is not only interesting but relevant and valuable to the market you are targeting.

How do you know if your content is marketing for you? It's easy really. Answer the following questions when reviewing your content or use them as a guideline when creating new content.

• Is it targeting a specific market? If not the content will be too broad to attract a targeted audience.
• Is your content informative, relevant and valuable to those you are targeting? Or is it just a sales pitch?
• Does it educate your target audience about your industry without being too sales oriented and pushing just your products or services?
• Does your message include a subtle marketing message that grabs the reader’s attention and gets them interested in what you offer? The key is the marketing message must create an interest and a desire for what you have to offer without trying to close a sale. Think of it as leaving a faint fingerprint on the mind of the consumer who is reading.
• Does it leave the reader wanting more?
• Does it stir emotion within the reader and inspire action?

If you answered “yes” to the above questions, you have a good piece of content that you can use to market the products or services that you offer. If you were unable to answer “yes” to all of the questions you will want to tweak your content until you can.

You can use content marketing in all areas of your marketing including print, media, events and online. You want to make sure that your website has content that markets to your audience. You also want to make sure that if you have a blog, you are also using it for content marketing. Content marketing is valuable and often leaves a longer impression than any other method of marketing.

Manage and Monitor Your Online Reputation

Just this past week, another strong brand was caught in the midst of an online controversy. The brand victim, Starbucks. Employees at a Miami Starbucks posted inappropriate photos of Starbucks customers online using the social media tool Flickr. Now, Starbucks is well known in the social media space, they have several followers on Twitter, so how did this happen?

A few months back the same thing happened to another company. I won’t go into details, because if you didn’t see the video, I don’t want to make you lose your lunch – let’s just say there were two employees of Domino's Pizza doing very unhygienic things to the pizza they were preparing. It made national news and the video on YouTube received over 1 millions views. The video threatened the reputation of a brand that had been developed by a company for 50 years.

Don't be mistaken,just because you are a business and you are not using social media, don't think that your brand can't be hurt by it if you are not paying attention. The reality is, whether or not you are participating in social media - you are playing. Your brand in some way or another is being represented,either by you as a company, by your customers or by your employees.

Monitoring major social media platforms and solving issues that reflect poorly on your brand is one of the most important parts of any company's social media effort. As a business, the most important thing to remember is that even if you are not using social media, you need to be aware of what’s going on in the social media realm when it comes to your brand. It doesn’t pay to turn a blind eye and, by doing so, it can, ultimately, be a detriment to your success.

We've all heard of brand monitoring and many of us, especially small to medium sized businesses, in the past haven't seen the need. We'd just treat customers well and give them what they need and they'd tell their friends and family. Now that we have the internet and social media, it’s even more important to monitor our reputations, especially as business owners. I always remind the clients with whom I consult that it’s not just seven people one person will tell about your services, now it’s in the millions. This is especially true with the social media tools that are available and widely used, such as Facebook, Twitter and YouTube.

I don’t care if you don’t want to use social mediums to market your service or products, it’s more vital than ever to at least have an awareness of what’s being said within the social media realm about you, your brand, your products and your services. Sticking your head in the sand will only hurt you not help you.

How Can You Monitor and Protect the Reputation of Your Brand?

• Step 1: Understand how the social media platforms work. Learn how to use Facebook, Twitter, YouTube and MySpace. Become familiar with their platforms. Take a few moments and read the terms of services and watch and learn how people are using these social media outlets.
• Step 2. Don’t assume that social media doesn’t affect you. When it comes to social mediums, there are not just thousands of users, there are millions. These users consist of your customers who are bloggers, influencers, columnists and public figures. These people are talking about companies. Are they talking about yours? You need to know this and you need to know whether the chatter is negative or positive.
• Step 3: Actively Protect Your Brand. There are many steps that you can use to do this. Register your brand names with the various social media platforms, (add comma here) this way you avoid the chance of them being hijacked by someone else.
• Step 4: Create a social media policy for your company. This means creating a plan that informs and educates employees on the company policy and guidelines of using social media. This policy should inform them as to what they should and should not discuss when it comes to the company. And other appropriate practices and procedures to follow, especially in the event of a crisis.
• Step 5: Always be aware. There is no excuse not to know what is being said. It’s important to always have your finger on the pulse of what is being said, whether it be positive or negative. You always want to know when someone is talking about your and your brand – ignorance is no excuse. Monitor the social media platforms.
• Step 6: Embrace the negative when necessary. Social media is a conversation and a dialogue, so be willing to embrace the negative and dialogue in public regarding the situation. This gives you credibility with other consumers.